Terms of service

Welcome to Hungry Tails UK. These Terms and Conditions govern your use of https://hungrytails.co.uk/ and your purchases from us. By accessing this website and placing an order, you agree to comply with these terms. If you do not agree, please refrain from using our website.

For customer support, contact us at:
📧 Email: sales@hungrytails.co.uk
📞 Phone: +44 0121 517 0732
🌍 Website: https://hungrytails.co.uk/

1. About Us

Hungry Tails UK is an online pet supply store offering high-quality dog and cat food, pet treats, grooming essentials, and accessories. We ship exclusively within the United Kingdom and do not serve international customers.

2. Eligibility & Account Registration

  • You must be at least 18 years old to place an order.
  • By creating an account, you agree to provide accurate and complete information.
  • You are responsible for keeping your login details secure.
  • We reserve the right to suspend or terminate accounts that violate these terms.

3. Ordering & Payment

A. Placing an Order

  • Orders placed on https://hungrytails.co.uk/ are subject to product availability.
  • After placing an order, you will receive an order confirmation email.
  • If an item is out of stock, we will contact you to offer a refund or replacement.

B. Payment Methods

We accept:
✔ Credit/Debit Cards (Visa, Mastercard, American Express)
✔ PayPal
✔ Google Pay & Apple Pay

  • All payments are securely processed via trusted third-party providers (PayPal, Stripe, etc.).
  • We do not store or process payment details on our servers.

4. Pricing & Taxes

  • All prices on our website are displayed in GBP (£) and include VAT where applicable.
  • Prices may change at any time without notice.

5. Shipping & Delivery

A. Shipping Areas & Restrictions

  • We only ship within the UK. International shipping is not available.
  • Orders with incorrect addresses may be delayed or canceled.

B. Shipping Rates & Estimated Delivery Times

We offer Standard and Express delivery options. Full details can be found in our Shipping Policy.

C. Order Processing & Tracking

  • Orders are processed within 24-48 hours (excluding weekends & bank holidays).
  • Customers receive a tracking link via email once their order is dispatched.

D. Delivery Delays & Lost Orders

  • If your order does not arrive within the estimated timeframe, please contact us.
  • If a package is lost in transit, we will investigate and offer a replacement or refund where necessary.

6. Returns & Refunds

Our Refund & Returns Policy outlines full details, including:
✔ Eligibility for returns (unused, unopened items only)
✔ Refund processing times (5-7 business days after item receipt)
✔ Non-returnable items (perishable goods, opened pet food, etc.)

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

7. Product Information & Accuracy

  • We strive to provide accurate product descriptions and images.
  • However, manufacturers may update packaging or formulations. Always check the manufacturer's label for the latest details.

8. Promotions & Discount Codes

  • Promotional offers and discount codes are subject to availability.
  • Some discount codes may have expiration dates or restrictions.
  • Discounts cannot be applied retroactively to past purchases.

9. Intellectual Property

  • All content on this website, including images, text, logos, and product descriptions, is owned by Hungry Tails UK and is protected under copyright laws.
  • Unauthorized use or reproduction of our content is strictly prohibited.

10. Limitation of Liability

  • Hungry Tails UK is not liable for allergic reactions, misuse of products, or indirect damages.
  • We do not guarantee that our website will be free of errors, viruses, or interruptions.
  • Our liability is limited to the amount paid for the product purchased.

11. Governing Law & Dispute Resolution

  • These terms are governed by UK law.
  • Any disputes shall be settled under the jurisdiction of UK courts.

12. Changes to These Terms & Conditions

  • We reserve the right to update these terms at any time.
  • The latest version will always be available on this page.
  • Continued use of our website after changes means you accept the revised terms.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: sales@hungrytails.co.uk
📞 Phone: +44 0121 517 0732
🌍 Website: https://hungrytails.co.uk/