Shipping policy

At Hungry Tails UK, we are committed to providing fast, reliable, and transparent shipping services exclusively within the United Kingdom. This Shipping Policy outlines delivery times, shipping costs, processing times, and other essential information to ensure a seamless shopping experience.

If you have any questions regarding your order’s delivery, please contact us:

📧 Email: sales@hungrytails.co.uk
📞 Phone: +44 0121 517 0732
🌍 Website: https://hungrytails.co.uk/

1. Where We Ship

🚚 We ship to all locations within the United Kingdom.
🚫 We do not ship internationally or to PO Boxes.
🚫 We do not offer in-store pickup.

2. Shipping Options & Delivery Times

We offer two shipping options:

📦 Standard Delivery (2-4 Business Days)

  • Orders over £99 → FREE
  • Orders 0kg–1kg → £3.16
  • Orders 1kg–2kg → £4.60
  • Orders 2kg–5kg → £6.26
  • Orders 5kg–10kg → £6.26

⚡ Express Delivery (1-3 Business Days)

  • Orders 0kg–1kg → £3.16
  • Orders 1kg–2kg → £4.60
  • Orders 2kg–5kg → £6.26
  • Orders 5kg–10kg → £6.26
  • Orders 10kg–15kg → £9.94
  • Orders 15kg–40kg → £15.00

⏳ Delivery times exclude weekends and public holidays.

🚚 Tracking Information – Once your order is shipped, you will receive a tracking number via email.

3. Order Processing Time

📦 Orders are processed within 24-48 hours (excluding weekends & bank holidays).

  • Orders placed before 12:00 PM (UK Time) on weekdays will be processed the same day.
  • Orders placed after 12:00 PM, on weekends, or public holidays will be processed on the next business day.

4. Delays & Lost Shipments

While we strive to ensure timely delivery, certain factors may cause delays:

🔸 Courier Delays: Weather, strikes, or seasonal demand may affect delivery times.
🔸 Incorrect Address: If a customer provides an incorrect or incomplete address, the order may be delayed or returned.
🔸 High-Volume Periods: Peak seasons (e.g., Christmas) may cause slight delays.

If your order has not arrived within the estimated timeframe, please contact us at sales@hungrytails.co.uk.

5. Undeliverable & Returned Packages

📌 If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the order, the following applies:

✔ Customers can request reshipment (additional shipping charges apply).
✔ If the customer prefers a refund, only the product cost will be refunded (shipping fees are non-refundable).

6. Damaged, Missing, or Incorrect Items

🚨 If your order arrives damaged, incomplete, or incorrect, please report it within 48 hours of delivery:

📧 Email us at sales@hungrytails.co.uk with:
✔ Order number
✔ Photos of the package and damaged item(s)
✔ Description of the issue

✅ Resolution Options:

  • Replacement (if stock is available)
  • Refund to original payment method
  • Store credit for future purchases

7. Shipping Restrictions & Limitations

🚫 We do not ship outside the United Kingdom.
🚫 We do not deliver to PO Boxes or military addresses.
🚫 Orders may be delayed during peak shopping seasons.

8. Contact Information

If you have any questions about shipping or need assistance with an order, contact us:

📧 Email: sales@hungrytails.co.uk
📞 Phone: +44 0121 517 0732
🌍 Website: https://hungrytails.co.uk/