Frequently Asked Questions (FAQs) – Hungry Tails UK

Welcome to the Hungry Tails UK FAQs page! Below, you’ll find answers to the most common questions about orders, shipping, returns, and product details. If you don’t see your question here, feel free to contact us.

📧 Email: sales@hungrytails.co.uk
📞 Phone: +44 0121 517 0732
🌍 Website: https://hungrytails.co.uk/

1. Ordering & Payments

Q1: How do I place an order?

Ordering from Hungry Tails UK is easy:
1️⃣ Browse our collection and add your chosen items to the cart.
2️⃣ Click the cart icon and proceed to checkout.
3️⃣ Enter your shipping details and payment information.
4️⃣ Confirm your order and receive a confirmation email.

Q2: What payment methods do you accept?

We accept:
✔ Credit/Debit Cards (Visa, Mastercard, American Express)
✔ PayPal
✔ Google Pay & Apple Pay

All payments are securely processed through trusted payment providers.

Q3: Can I modify or cancel my order?

  • You can cancel or modify your order within 12 hours if it hasn’t been processed.
  • Once an order has been shipped, it cannot be canceled or modified.
  • To request a cancellation, email sales@hungrytails.co.uk as soon as possible.

2. Shipping & Delivery

Q4: Where do you deliver?

🚚 We deliver across the United Kingdom.
🚫 We do not ship internationally or to PO Boxes.

Q5: What are your shipping options & costs?

We offer Standard (2-4 business days) and Express (1-3 business days) delivery.

Standard Shipping (2-4 Business Days)

✔ Orders over £100 → FREE
✔ Orders 0kg–1kg → £3.16
✔ Orders 1kg–2kg → £4.60
✔ Orders 2kg–5kg → £6.26

Express Shipping (1-3 Business Days)

✔ Orders 0kg–1kg → £3.16
✔ Orders 1kg–2kg → £4.60
✔ Orders 2kg–5kg → £6.26
✔ Orders 10kg–15kg → £9.94

For full details, visit our Shipping Policy.

Q6: How long does delivery take?

📦 Standard Shipping: 2-4 business days
⚡ Express Shipping: 1-3 business days

⏳ Processing time: Orders are processed within 24-48 hours (excluding weekends & bank holidays).

Q7: How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and link.

3. Returns & Refunds

Q8: What is your return policy?

✔ Returns must be requested within 14 days of delivery.
✔ Items must be unused, unopened, and in original packaging.
✔ Perishable items (pet food, treats, supplements) cannot be returned.
✔ Return shipping costs are the customer’s responsibility, except for faulty or incorrect items.

For full details, visit our Return & Refund Policy.

Q9: How do I return an item?

1️⃣ Email sales@hungrytails.co.uk with your order number, reason for return, and photos (if applicable).
2️⃣ We will review your request and provide a return shipping address.
3️⃣ Securely pack the item and send it back via a tracked courier service.
4️⃣ Once received and inspected, a refund will be issued within 5-7 business days.

Q10: How will I receive my refund?

Refunds are processed back to the original payment method within 5-7 business days after we receive the returned item.

Q11: What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please email sales@hungrytails.co.uk within 48 hours with:
✔ Order number
✔ Photos of the product and packaging
✔ A description of the issue

We will arrange for a replacement, store credit, or full refund.

4. Product Information & Safety

Q12: Are your pet products safe and high-quality?

Absolutely! We source premium-quality pet food, treats, and accessories from trusted UK suppliers to ensure safety and satisfaction.

Q13: How do I know which pet food is right for my pet?

Each product page contains detailed descriptions and feeding guidelines. If you're unsure, consult your vet or contact us for recommendations.

Q14: Do you sell grain-free pet food?

Yes! We stock a variety of grain-free, hypoallergenic, and natural pet food options.

5. Subscriptions & Bulk Orders

Q15: Do you offer subscriptions or recurring deliveries?

Not at the moment, but we are working on introducing a subscription-based ordering system soon! Stay tuned for updates.

Q16: Can I place a bulk order?

Yes! If you need large quantities of pet food or accessories, email sales@hungrytails.co.uk for a custom quote and bulk pricing options.

6. Promotions & Discounts

Q17: Do you offer discount codes or promotions?

Yes! We regularly run promotions and special discounts. Subscribe to our newsletter or check our Deals Page for the latest offers.

Q18: Can I use more than one discount code?

No, only one discount code can be applied per order.

7. Contact & Customer Support

Q19: How can I contact Hungry Tails UK?

📧 Email: sales@hungrytails.co.uk
📞 Phone: +44 0121 517 0732
🌍 Website: https://hungrytails.co.uk/

Q20: What are your customer service hours?

Our support team is available:
⏰ Monday – Friday: 9:00 AM – 6:00 PM (UK Time)
⏰ Saturday: 10:00 AM – 4:00 PM
🚫 Sunday & Bank Holidays: Closed