Privacy policy

At Hungry Tails UK, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://hungrytails.co.uk/.

By accessing or using our services, you agree to the collection and use of information as outlined in this policy. If you do not agree with any part of this Privacy Policy, please do not use our website.

1. Information We Collect

We collect various types of information to process orders, improve our services, and provide a seamless shopping experience. The information we collect includes:

A. Information You Provide Directly

  • Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping address.
  • Order Details: Products purchased, payment method, and transaction history.
  • Account Information: If you create an account, we store login details securely.
  • Customer Support Interactions: Any communication via email, phone, or live chat.

B. Information We Collect Automatically

  • Device & Browsing Data: IP address, browser type, operating system, and browsing behavior.
  • Cookies & Tracking Technologies: We use cookies to enhance user experience, remember preferences, and analyze website traffic.

C. Information from Third Parties

  • Payment Providers: We receive transaction confirmation from payment gateways such as PayPal and Stripe.
  • Shipping Partners: We receive delivery status updates to track and confirm shipments.

2. How We Use Your Information

We use your personal data for the following purposes:

A. Order Processing & Customer Service

✔ To process and fulfill orders placed on our website (UK shipping only).
✔ To provide customer support, including returns, refunds, and inquiries.

B. Website & Business Improvement

✔ To personalize your shopping experience based on preferences.
✔ To analyze website traffic and optimize content for better performance.

C. Marketing & Promotions

✔ To send promotional emails about new products, deals, and exclusive offers (only if you opt-in).
✔ To conduct surveys or request feedback to improve our services.

D. Legal & Security Compliance

✔ To prevent fraud and unauthorized transactions.
✔ To comply with legal obligations and government regulations.

3. How We Store & Protect Your Data

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

✔ Data Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data.
✔ Restricted Access: Only authorized personnel have access to personal data.
✔ Secure Payment Processing: We do not store or process payment details directly; all payments are securely handled by trusted third-party payment gateways (PayPal, Stripe, etc.).

4. Sharing of Information with Third Parties

We do not sell or trade your personal data. However, we may share your information with trusted third parties necessary for business operations:

A. Essential Service Providers

✔ Payment Processors (Stripe, PayPal) – To securely handle transactions.
✔ Shipping Carriers – To deliver your orders within the UK.
✔ IT & Hosting Services – To maintain website security and performance.

B. Legal & Compliance Requirements

We may disclose personal information if required by law or to protect our legal rights, prevent fraud, or ensure customer safety.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance.

A. What Are Cookies?

Cookies are small text files stored on your device that help improve website functionality.

B. Types of Cookies We Use

✔ Essential Cookies – Required for basic website functions (e.g., login, cart).
✔ Analytical Cookies – Help track website performance and improve usability.
✔ Marketing Cookies – Used for personalized promotions (only if you consent).

C. Managing Cookie Preferences

You can adjust cookie settings in your browser or opt-out of non-essential cookies via our Cookie Settings Page.

6. Your Rights Under UK Data Protection Law

As a UK-based customer, you have rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act. These include:

✔ Right to Access: Request a copy of your personal data.
✔ Right to Rectification: Correct inaccurate or incomplete information.
✔ Right to Erasure ("Right to be Forgotten") – Request data deletion if it is no longer needed.
✔ Right to Data Portability: Receive a copy of your data in a structured format.
✔ Right to Object to Marketing: Opt-out of promotional emails at any time.

To exercise any of these rights, contact us at sales@hungrytails.co.uk.

7. Retention of Your Data

We retain personal information for as long as necessary to:
✔ Fulfill orders and customer service requests.
✔ Comply with legal obligations (e.g., tax & fraud prevention laws).
✔ Improve website functionality and user experience.

After this period, personal data is securely deleted or anonymized.

8. International Data Transfers

Hungry Tails UK is a UK-based business, and we do not transfer data outside the UK or the European Economic Area (EEA). However, if we use third-party service providers with servers outside the UK, we ensure they comply with GDPR and UK data protection laws.

9. Third-Party Links & External Websites

Our website may contain links to third-party websites (e.g., payment processors, affiliate partners). We are not responsible for their privacy policies or content. We recommend reviewing their policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the "Last Updated" date. We encourage you to review it regularly.

11. Contact Us

For any questions regarding this Privacy Policy or data protection requests, please contact us:

📧 Email: sales@hungrytails.co.uk
📍 Business Address:
3 Poplar Drive
Birmingham,
United Kingdom.
🌍 Website: https://hungrytails.co.uk/